Shipping policy

Pre-orders

If your order contains an item for pre-order, the whole order will wait to ship out until the pre-order is available.

Any pre-order will have a shipping estimate in the product description, but please know that it’s just that, an estimate. There is always the possibility of production delays, high preorder volume, etc. If you have any worries, you can always reach out to us at support@cheerware.co and we’ll get back to you as soon as possible.

Domestic Shipping (U.S.)

For standard retail orders, we ship with USPS Priority Mail and typically get orders out within 2–3 business days. Your shipping cost includes tracking, and you will receive an email when your order has shipped with your tracking number. If you don’t receive an email, check your spam folder. You can always reach out to us at support@cheerware.co and our team can help with tracking.

Custom orders have separate production and shipping timelines and are governed by our Custom Order Terms.

International Shipping

We do offer international shipping. If your country doesn’t show up at checkout, please submit a contact form or email support@cheerware.co and we can look into adding shipping to your location.

Duties, taxes, and other import charges may apply depending on the destination and are the responsibility of the customer unless otherwise stated at checkout.

Address Changes

If you need to update your address, give us a shout as soon as you can. We’ll see what we can do, but if we’ve already started processing your order, additional shipping charges may apply.

If your order has already shipped, we may not be able to change the delivery address and may need to wait for the package to be returned to our studio.

We are not responsible for orders shipped to an incorrect address provided by the customer.

For custom orders, address changes, rerouting, reshipping, and other shipping changes are also subject to our Custom Order Terms.

Damaged Items

Glass items are fragile by nature, and it’s possible for them to be damaged during shipping.

If you receive a damaged item, please fill out a contact form or email support@cheerware.co with photos of the damaged item and packaging.

For standard retail orders, we will send out a replacement as soon as possible when appropriate. If the item is no longer in stock, we will reach out with replacement options or a refund.

Claims involving damaged, defective, missing, or incorrect custom products are handled according to our Custom Order Terms.

Lost, Missing or Stolen Packages

If a package is lost, missing, or stolen after shipment, the customer is responsible for working directly with the shipping carrier to file any applicable claim or investigation.

If tracking shows a package as delivered but the package cannot be located, the customer should contact the carrier and, when appropriate, local law enforcement or other relevant authorities.

Cheerware is not responsible for packages that are lost or stolen after they have been marked as delivered to the address provided by the customer.

Cheerware can provide available tracking or shipment information if needed, but the customer is responsible for pursuing carrier claims, missing-package investigations, or reports with the appropriate authorities.

Breakage During Normal Use

We don’t offer coupons, replacements, or reduced rates for items that break during normal use. Glassware is breakable, and accidental breakage after delivery is not considered a product defect.