Refund policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cheerware.co. Please note that returns will need to be sent to the following address:

1618 Central Ave NE #148, Minneapolis, MN 55413

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@cheerware.co.

Damages and Issues

Please inspect your order upon reception and contact us immediately by sending us a picture if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Most of our items are breakable, and we are not responsible for items that break in normal daily use. If your item breaks within 7 days of receiving it, please send us an email at support@cheerware.co and we'll see what we can do.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like glassware, glass straws, and lids. Unfortunately, we cannot accept returns on sale items or gift cards.

Custom products: Custom and personalized products are governed by our Custom Order Terms and are not eligible for return or refund except as provided in those terms.

Exchanges

The fastest way to ensure you get what you want is to return an eligible item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@cheerware.co.